Customer Service Survey

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Please answer each questions openly and honestly.

We want to know how your overall experience was in the closing of your home. If you would like, please complete our customer service survey.

Let Us Know How We Did!

We need your help! We have a brief survey regarding your experience with your loan officer. Your response is important to us and will help us improve our services. That you and other clients will receive during future real estate transaction with us.

Leave this field blank

Timeliness of Return Phone Calls (optional)

Yes

Problems were Handled Professionally (optional)

Yes

Regular Communication (optional)

Yes

Knowledge of Loans Demonstrated (optional)

Yes

Attention Given to Your Specific Needs (optional)

Yes

Did your loan officer adequately explain the financing process and what you could expect during each phase of the process? (optional)

Yes

Somewhat

Do you feel that your loan officer really cared about your financing needs? (optional)

Yes

What did you like best working with your loan officer? (optional)

If, there was one thing that your loan officer could improve upon, what would it be? (optional)

Why did you choose to work with our loan officer over any others? (optional)

When you think about your mortgage experience, what stands our most in your mind? (optional)

What was the most disappointing thing that happened during your transaction? (optional)

Would you feel comfortable recommending your loan officer to your family and friends? (optional)

Yes

Is there anything else you would like us to know? (optional)

Home Loans Made Simple!

Jeffrey Carlston

Mortgage Broker NMLS#315077

Direct (801) 548-2627

jeff@lendhomeloans.com

lendhomeloans.com

Augusta Lending LLC NMLS#352774

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